"We should celebrate how grumpy we are in the UK!"Jack Whitehall - Live at the Apollo - British/American customer service … [Read more...]
Archives for June 2014
Mind the Gap: Service Delivery Myopia
I have been asked to gather examples of my recent study, 'Mind the Gap'. Certain individuals have seen fit to 'borrow' and misrepresent the findings (text and graphs). Twelve years of polls and surveys (the ‘Mind The Gap’ research, … [Read more...]