I have just delivered presentations at three agencies' team conferences. What was glaringly obvious to the outsider was the gap between hard-working and well-meaning management and leaders and the hard-working and well-meaning … [Read more...]
The Customer is Still King: Customer Experience in 2023
'The customer is king.' Many agencies pay lip service to this mantra, but do they follow through with actions? In the words of Benjamin Franklin: "Well done is better than well said." Why? Because customer experience overtook price … [Read more...]
How to Work Without Losing Your Mind – Cate Sevilla
In this GYDA Talks, Robert talks to Cate Sevilla. Cate is an author and journalist who has led and managed editorial teams for some of the world’s largest media and tech companies – including Google, BuzzFeed and Microsoft. She was a … [Read more...]