I have said several times that business is all about trust and relationships. That must surely be your starting point. So, assuming these are the foundations of your business, how do you persuade people? Blair Warren comes to the … [Read more...]
Ditch The Guesswork – Get All Over Your Agency’s Numbers
The world of digital agencies is full of myths, usually divorced from reality: “Fred sold out for 15 times EBITDA.” “Erica is making 49% net profit.” “Jo is doing £5m revenue with 22 people.” I get how these stories are … [Read more...]
The Customer is Still King: Customer Experience in 2023
'The customer is king.' Many agencies pay lip service to this mantra, but do they follow through with actions? In the words of Benjamin Franklin: "Well done is better than well said." Why? Because customer experience overtook price … [Read more...]
How Can a Mastermind Group Accelerate Your Agency Growth?
'Mastermind Group' is a phrase being bandied around so loosely that it risks losing all sense of its original meaning. What is a Mastermind Group? The phrase alludes to an alliance of some kind that meets for a specific purpose … [Read more...]
Key Trends For Digital Agencies As We Approach 2018
These key trends are making digital even more daunting as we approach 2018. 1) Mobile ubiquity Mobile beats PC we know that, yet most sites aren’t quick enough or friendly enough. 2) The duopoly of Google and … [Read more...]
Robert In Action
Robert continues to work hard as Google's go-to speaker on agency growth, running programmes on Brussels, Bucharest and London. Here are some great pictures from recent events: … [Read more...]