Social Media is not…! Why do they call it social media? It is anything but social. It is anti-social. What social media does can be really damaging to a business. Under the mistaken idea that they are ‘doing business’, … [Read more...]
Mind the Gap – What companies are missing… the service delivery gap
Here is a a copy of highlights of the Mind the Gap research paper. You can download the full pdf here MIND THE GAP What companies are missing and what to do about it Conclusions of 12 years of Service Delivery Gap Polls and Surveys, … [Read more...]
Robert Craven, Professional Speaker – PSA London Showcase
#Troubleshooter for Hire!
The original TroubleshooterTV programme with the delightful Sir John Harvey-Jones had a great formula: an experienced business leader visits and advises small and often struggling UK businesses. It made business management a popular … [Read more...]
What To Include In Your Not-To-Do (or To-Don’t!) List
Here are 12 things to include in a not-to-do list. 1) Don't email first thing or last thing each day … [Read more...]
Business Finance Bulletin #16: Robert Craven on Strategy & Finance
"In this week's Business Finance Bulletin Rob Warlow chats with entrepreneurship guru Robert Craven on the key aspects of business growth. More news on another new entrant into the banking market which promises to support small businesses … [Read more...]
Why the Professional Service Firm Blocks Its Own Growth
If it wasn’t true you would think that someone had made it up. However, the story I am going to tell you gets recounted to me every single week of the year. It is a scenario that is played out all over the world, again and again, with … [Read more...]
More Profit for Hotel and Catering Businesses
Traditional marketing techniques deliver ever-decreasing results. It's time for a review of how to connect and reach customers. Most marketing doesn't work. It is progressively more expensive and results seem to be harder to come … [Read more...]
The Lost Redundancy Package
Jack and Jill (names changed to protect the innocent) took their respective redundancy packages and set aside the sum of £100,000 to set up and launch their ‘baby’ which we’ll call NewCo. Having attended various workshops and seminars … [Read more...]
How Growing Businesses Blow Themselves Apart
Logically there are some key things that have to be going on to qualify as a growing business. Unfortunately not all of these pull in the same direction. By definition, a fast-growth business is growing quickly; this means that … [Read more...]