Social Media is not…! Why do they call it social media? It is anything but social. It is anti-social. What social media does can be really damaging to a business. Under the mistaken idea that they are ‘doing business’, … [Read more...]

Here is a a copy of highlights of the Mind the Gap research paper. You can download the full pdf here MIND THE GAP  What companies are missing and what to do about it Conclusions of 12 years of Service Delivery Gap Polls and Surveys, … [Read more...]

The original TroubleshooterTV programme with the delightful Sir John Harvey-Jones had a great formula: an experienced business leader visits and advises small and often struggling UK businesses. It made business management a popular … [Read more...]

Here are 12 things to include in a not-to-do list. 1) Don't email first thing or last thing each day                                                                                                                                       … [Read more...]

If it wasn’t true you would think that someone had made it up. However, the story I am going to tell you gets recounted to me every single week of the year. It is a scenario that is played out all over the world, again and again, with … [Read more...]

Traditional marketing techniques deliver ever-decreasing results. It's time for a review of how to connect and reach customers. Most marketing doesn't work. It is progressively more expensive and results seem to be harder to come … [Read more...]

Jack and Jill (names changed to protect the innocent) took their respective redundancy packages and set aside the sum of £100,000 to set up and launch their ‘baby’ which we’ll call NewCo. Having attended various workshops and seminars … [Read more...]