Read below... unfortunately I have had this conversation many times. This is a transcript from memory of someone who has grown an agency to 70 people. The staff attrition is around 50%. I wonder why. The sheer force of personality … [Read more...]
Google & Me: What is that all about?
I get asked a lot: What do you and The Directors’ Centre do and how do you work with Google Partners? As the start of another series of Google programs is imminent, I thought I’d answer the question… Some five years ago I was involved … [Read more...]
Should agencies cast aside their pursuit of huge growth?
There’s an article on LinkedIn that I’ve not been able to get out of my mind, Why agencies need to focus on client value and not shareholder value by Ian Cassidy. It is an article fresh from the Cannes show. While Ian is talking about the … [Read more...]
Do You Trust Your Teams?
You’ve probably seen our teaser campaign (blatant plug: GYDA Initiative Launch). I’ll admit I’m a little on edge about the whole thing. The conversation went: Me: So we’re launching this amazing new product. Marketing Team: Yep. Me: … [Read more...]
What Are The Five Obsessions of Every Agency Owner?
I have worked with some 500 agencies over the past three years and have asked the same basic questions using an exercise with Post-Its. The exercise is called Objectives, Barriers and Enablers. The three questions are: What are your … [Read more...]
Why Standard Management Consultants Don’t Help Digital Agencies
A lot of digital agency owners talk to me about their experiences with non-executive directors, management and business consultants and coaches. I am afraid that their customer experience is often a little underwhelming. Typical … [Read more...]
Three Words To Change Your Entire Management Structure
As leaders, most of us are rubbish. Not totally rubbish, but we could do better. We are our own worst enemies. When we should be giving control away we seem to do the opposite and try to take it. It is as if we can’t help … [Read more...]
Do Digital Agencies Get Value from Their Consultants?
So, imagine the situation. Five budding agency entrepreneurs come together and decide to look for a new business venture. Maybe some have sold their agencies. Maybe some got stuck and simply got rid of their agencies, who … [Read more...]
Solving The Talent Conundrum
95% of agency owners I meet bemoan the whole talent piece: recruiting, training and retaining their talent. This is a major problem in an industry that prides itself on the importance of the right people in the right jobs. The key points … [Read more...]
Conversations With Agencies
Me Hi there, I‘ve got a client that I might like to refer to you. Agency Excellent. Tell me more… we love a good referral. Do you want a bung, sorry I mean some commission? Me No referral fee is required. To answer your … [Read more...]
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